Shipping policy
Last updated: August 14, 2026
At VELMONT STORE, we work to process and ship orders as efficiently as possible.
This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delivery issues.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or holidays may begin processing on the following business day.
Processing times may occasionally take longer during periods of high order volume, promotions, holidays, or circumstances outside our reasonable control.
Shipping Methods
Available shipping methods and associated costs will be displayed during checkout based on the delivery address and products included in the order.
Available carriers and shipping services may vary depending on the destination.
Estimated Delivery Times
Estimated delivery times will be provided during checkout or in your shipping confirmation email.
Delivery estimates are not guaranteed and may vary due to:
- Carrier delays
- Customs processing
- Weather conditions
- Holidays
- Incorrect or incomplete shipping information
- High shipping volumes
- Other circumstances beyond our reasonable control
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.
Tracking information may take some time to become active after the package has been handed to the carrier.
If you have questions about your tracking information, contact:
Please include your order number whenever possible.
International Shipping
Where international shipping is available, orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges may be the responsibility of the customer.
Customs processing times vary by country and are outside the control of VELMONT STORE.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you discover that your shipping information is incorrect, contact velmontstore@outlook.com as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that shipping information can be changed after an order has been processed or shipped.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at velmontstore@outlook.com with your order number.
We will review the tracking information and assist you in determining the next appropriate step.
Lost or Missing Packages
If tracking indicates that a package was delivered but you cannot locate it, please first check:
- Your mailbox or delivery area.
- Around your property.
- With household members or neighbors.
- With the applicable shipping carrier.
If the package remains missing, contact velmontstore@outlook.com so we can assist with the matter.
Damaged Packages
If your order arrives visibly damaged, please contact us at velmontstore@outlook.com as soon as possible.
Please provide your order number and photographs of the package and damaged product so we can investigate the issue.
Address and Delivery Restrictions
VELMONT STORE is not responsible for delays or delivery problems caused by incorrect, incomplete, or undeliverable addresses supplied by the customer.
Additional shipping charges may apply if a package needs to be reshipped due to incorrect information provided at checkout.
Contact Us
For questions regarding shipping or delivery, contact:
VELMONT STORE
Email: velmontstore@outlook.com