Refund policy

Last updated: August 14, 2026

At VELMONT STORE, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund in accordance with the terms below.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, you must contact us within this 30-day period at:

Email: velmontstore@outlook.com

Return Conditions

To qualify for a return, the item must:

  • Be unused and in the same condition in which it was received.
  • Be in its original packaging, where applicable.
  • Include all accessories, manuals, or other materials originally provided.
  • Not show signs of damage, misuse, alteration, or excessive wear.

VELMONT STORE reserves the right to refuse a return if the product does not meet these conditions.

How to Request a Return

To request a return:

  1. Contact velmontstore@outlook.com with your order number.
  2. Explain the reason for your return.
  3. Provide photographs or additional information if requested.
  4. Wait for our return instructions before sending the product back.
  5. Ship the product according to the instructions provided by our customer service team.
  6. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Do not send products back without first contacting VELMONT STORE.

Refund Processing

If your return is approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for us to process an approved refund. After processing, your payment provider or financial institution may require additional time for the funds to appear in your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at velmontstore@outlook.com as soon as possible, preferably within 7 days of delivery.

Please include your order number and clear photographs of the product and packaging so we can investigate the issue and determine the appropriate solution.

Non-Refundable Items

Unless otherwise required by applicable law, certain products may not be eligible for return or refund, including:

  • Products that have been used, damaged, or altered after delivery.
  • Products missing original components or packaging where required.
  • Personalized or customized products, where applicable.
  • Gift cards, where applicable.
  • Clearance or final-sale items, where clearly identified as such.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for return shipping costs.

Original shipping charges may also be non-refundable unless otherwise required by applicable law.

Contact

For questions regarding returns or refunds, contact:

VELMONT STORE
Email: velmontstore@outlook.com